Account Manager - San Francisco, CA
About the Role
You will own post-sales relationships with small-to-medium restaurant partners, ensuring they are successful on the platform. You will build and standardize processes, track KPIs and OKRs, design and measure small experiments to drive adoption, train restaurant staff on product features, proactively communicate via email, phone and in person, and escalate and resolve partner issues to grow retention and expansion.
Requirements
- 2+ years in customer-facing account management or support roles
- Experience in technology-enabled industries preferred
- Experience in restaurant or hospitality industry preferred
- Proven track record of exceeding customer expectations
- Ability to take initiative, build rapport and solve problems quickly
- Strong communication and organizational skills
Responsibilities
- Build processes and standardize best practices for restaurant success
- Partner with Sales and Account Management to manage partner relationships and troubleshoot issues
- Track restaurant KPIs and OKRs to identify success, issues, and opportunities
- Design, run and measure small tests to drive long-term product adoption
- Train restaurant staff on new features and products
- Maintain proactive communication with partners via email, phone and face-to-face meetings
- Drive retention and revenue expansion from existing restaurant partners
Benefits
- Stock options
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible time off
- 401(k)
- Additional company perks