Assistant Shop Manager
About the Role
You will support the Hardware Repair Manager by overseeing personnel and daily shop operations. You will supervise Leads and Technicians, manage schedules, ensure technicians have tools and parts, run hiring and onboarding activities, coach staff, document performance issues, enforce safety and ESD protocols, maintain inventory and logistics, and travel to job sites as needed.
Requirements
- High school diploma or GED
- 2–4 years of supervisory or management experience
- Leadership and people management skills including hiring coaching and performance evaluation
- Experience managing employee relations and corrective actions
- Proficiency in scheduling documentation and administrative recordkeeping
- Organizational and prioritization skills
- Ability to work on-site perform physical tasks and lift up to 75lbs
- Reliable self-transportation and ability to travel between facilities
- Excellent interpersonal and communication skills
- Proactive dependable approach to maintaining team morale and accountability
Responsibilities
- Supervise and manage shop staff including Leads and Technicians
- Lead hiring processes for technician and lead positions
- Document performance issues and provide coaching and feedback
- Monitor staff performance and contribute to reviews
- Oversee onboarding and training of new employees
- Ensure compliance with SOPs workplace standards safety and ESD protocols
- Support logistics and maintain stock of tools parts and repair materials
- Address employee concerns maintain morale and encourage teamwork
- Manage personnel administration documentation and reporting
- Coordinate staffing and workflow with Leads
- Perform additional duties as assigned
Benefits
- Paid time off
- Health insurance
- Life insurance
- 401k retirement plan