Client Operations Associate
About the Role
As a Client Operations Associate in our Operations Team, you will play a crucial role in ensuring the success and satisfaction of our valued institutional clients and internal stakeholders. You will serve as the first line of defence for technical inquiries, support, troubleshooting issues, providing an exceptional client experience through expert guidance. You will provide technical support to institutional clients, addressing their queries and ensuring a smooth experience. You will take ownership and accountability of all incoming queries and manage client expectations under time pressures. You will work closely with clients to understand their technical requirements, collaborate with internal stakeholders to resolve client queries, and gather client feedback and insights for our product development teams. You will also stay up to date with industry trends and the latest market developments to provide expert guidance. You will represent the values of the firm, always acting with integrity for the benefit of the client.
Requirements
- Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry.
- Understanding of cryptocurrency technology, blockchain, and digital assets.
- Exceptional communication and interpersonal skills, with the ability to build rapport with clients.
- Problem-solving mindset and the ability to troubleshoot technical issues effectively.
- Detail-oriented and organised, with excellent project management skills.
- Self-motivated and capable of working independently as well as collaboratively within a team.
Responsibilities
- Provide technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience.
- Take ownership and accountability of all incoming queries and managing client expectations under time pressures.
- Work closely with clients to understand their technical requirements.
- Collaborate with internal stakeholders across the firm to effectively resolve client queries.
- Gather client feedback and insights, relaying this information to our product development teams.
- Stay up to date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance.
- Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity.
Benefits
- Insurance coverage