Community Success Agent
About the Role
You will deliver exceptional customer support to community members in both German and English. You will assist users via email, phone, and chat, operate on a rotating 24/7 shift schedule, participate in occasional side projects, share user insights with relevant teams, report and document bugs, and immerse yourself in the product and the crypto ecosystem.
Requirements
- Fluency in English and German
- Experience in a customer-facing environment
- Familiarity with Zendesk Freshdesk or similar customer support platforms
- Effective time management and ability to work independently
- Personal or professional experience with crypto or the blockchain ecosystem
Responsibilities
- Deliver exceptional customer support in German and English
- Assist users via email phone and chat
- Work rotating 24/7 shift schedule
- Participate in side projects and project-based tasks
- Share user insights and feedback with relevant teams
- Report and document bugs in appropriate channels
- Immerse yourself in the product and crypto ecosystem
Benefits
- BORG bonus based on meritocratic system
- Flexible working hours
- 25 working days of vacation plus local holidays
- Company provided MacBook and cutting edge tech stack
- Annual company and team retreats