Customer Growth Lead, Americas
About the Role
You will partner directly with game studio partners to diagnose growth bottlenecks, design activation strategies, and operationalise rollouts end-to-end. You will coordinate cross-functional specialists, implement repeatable playbooks, identify upsell and expansion opportunities, and act as the escalation point to ensure delivery meets commercial expectations.
Requirements
- Drive commercial outcomes for customers in high growth environments
- 2+ years in top tier strategy consulting with experience solving commercial or go to market challenges
- Strong problem solving toolkit able to define challenges and design executable plans
- Hands on experience activating or scaling go to market initiatives in tech or gaming
- Strong communication and influencing skills to translate complex ideas
- Ability to work with ambiguity and shifting priorities with bias for action
- High learning velocity and curiosity for gaming and web3
Responsibilities
- Diagnose growth challenges and design activation plans with studio partners
- Bring cross functional teams together to operationalise activation strategies
- Implement repeatable playbooks and scalable growth programs
- Analyse performance trends and customer behaviour to identify upsell and expansion opportunities
- Collaborate with Product and Delivery to refine adoption of growth products
- Own end to end rollout and measure outcomes against commercial scorecards
- Act as strategic escalation point for high value partners to ensure delivery
Benefits
- Employee Stock Options
- US medical insurance and 401(k) contributions for US employees
- Flexible working model with remote work and access to global office hubs via WeWork All Access
- USD 500 work from home allowance
- USD 600 per year Internet and phone allowance
- Up to USD 1,350 per year for learning and development
- Access to free online courses via Udemy
- USD 800 per year for health and wellbeing
- 24/7 unlimited counselling for employees and family via EAP
- Monthly ClassPass subsidy and discounted rates including 1 year free Breethe
- 12 weeks paid parental leave for new parents and additional six weeks for the birthing parent
- Miscarriage leave and extra leave for IVF treatments
- Two additional paid annual leave days at year end and one paid birthday day off