Customer Success Manager
About the Role
You will work directly with customers across the US and APAC, guiding them from onboarding to adoption and ensuring they integrate the platform smoothly and protect their users. Act as part solution architect, trusted advisor, and strategist: lead onboarding and integrations, run training sessions and demos, read code, test API calls, and debug integration issues. Proactively identify risks to customer health and collaborate with Product and Engineering to resolve technical challenges.
Requirements
- 3+ years in a customer-facing technical role such as Customer Success, Solutions Engineering, Sales Engineering, or Technical Account Management
- Technical aptitude to understand product internals, speak about APIs and integrations, and get hands-on when needed
- Experience or genuine curiosity in blockchain, crypto, or web3
- Comfortable holding technical and strategic conversations with product leaders, PMs, and technical counterparts
- Strong communication skills and relationship-building; empathetic, consultative, and trustworthy
- Highly independent, resourceful, and action-oriented in a fast-moving environment
- Legal right to work in the country where the position is based; this role does not offer visa sponsorship
Responsibilities
- Own relationships with customers
- Lead onboarding and integration
- Advise and educate customers through training and demos
- Read code, test API calls, and debug integration issues
- Identify risks proactively and manage customer health
- Collaborate cross-functionally with Product and Engineering