Customer Success Manager - Paid Media
About the Role
You will oversee global paid marketing campaigns and act as the primary point of contact for key accounts. You will provide hands-on guidance from platform access and integration to paid campaign execution and optimisations, troubleshoot technical issues, validate tracking, and deliver actionable data-driven insights. You will manage onboarding, training, and periodic performance reviews, and collaborate with Product, Sales, and Marketing to relay customer feedback and influence roadmap priorities.
Requirements
- 5 years managing paid advertising campaigns, preferably programmatic display
- 7 years in customer facing roles with experience in onboarding training and QBRs
- Proficiency with Google Tag Manager
- Proficiency with Google Analytics
- Strong technical aptitude for troubleshooting and analysis
- Familiarity with CRM platforms such as HubSpot or Salesforce
- Familiarity with customer success platforms such as Vitally or Gainsight is a plus
- Understanding of Web3 concepts and blockchain technology is ideal
- Experience with Mobile Measurement Partners (MMP) for paid media attribution is a plus
- Exceptional written and verbal communication in English
- Ability to work independently in a dynamic environment and take ownership
Responsibilities
- Oversee global paid marketing campaigns
- Foster trusted and productive relationships with customers
- Deliver expert level technical and strategic support
- Own key accounts and serve as primary point of contact
- Guide customers through onboarding integrations and platform access
- Execute and optimise paid campaigns
- Validate conversion tracking and attribution implementations
- Prepare and run QBRs and performance reviews
- Collaborate cross functionally to provide customer feedback and influence roadmap