Customer Support Representative
About the Role
You will serve as the primary point of contact for customers, handle inquiries and complaints, and escalate issues when necessary. You will maintain up-to-date knowledge of the product, use active listening to diagnose customer needs, provide clear solutions, and participate in meetings to drive continuous improvement.
Requirements
- Fluency in French and Zarma and other local languages
- 3+ years' experience in a comparable position (Call center or Customer Service)
- Ability to work with flexible schedules
Responsibilities
- Serve as the primary point of contact for customers
- Handle customer inquiries and complaints professionally and courteously
- Escalate issues to appropriate teams as necessary
- Maintain up-to-date knowledge of products
- Use active listening to understand customer needs and provide solutions
- Participate in team meetings and contribute to continuous improvement initiatives
Benefits
- Generous health insurance for employees and dependents
- Generous parental leave (26 weeks for mothers and 4 weeks for fathers)
- Subsidized child care on return to work
- Subsidized gym memberships and fitness classes
- Airtime reimbursement
- Free food
- Office space