Fraud Operations Analyst
About the Role
You will manage detection queues, prioritize workload and investigate suspicious activity daily. You will configure and test rule based engines, run A/B tests, and build reports from data to monitor departmental KPIs. You will submit Suspicious Activity Reports when required, analyze fraud trends, and recommend process and system improvements to reduce fraud.
Requirements
- 3 years of hands-on experience in traditional banks or fintech within fraud and financial crime
- Prior Investment Scam and APP experience
- Strong analytical mindset
- Profound understanding of crypto and online payments processing and payment platforms
- Strong technical skills in Excel Microsoft PowerPoint and SQL
- Experience turning complex data analysis into clear actionable insights
- Exposure to Kount Checkout Chainalysis or other fraud tools
- Experience in statistical analysis (advantage)
- Chargeback experience (advantage)
Responsibilities
- Manage detection queues and prioritize workload
- Collaborate with other teams
- Investigate suspicious activity daily
- Configure and test rule based engines and perform A/B testing
- Build reports and perform data discovery for fraud metrics
- Submit Suspicious Activity Reports when required
- Analyze top fraud concerns and recommend mitigations
- Recommend enhancements and process improvements to fraud systems
- Translate data into fraud trends and actionable insights
Benefits
- Enhanced annual leave and bank holidays
- Extra days off for birthday service anniversary and special occasions
- Paid Charity Day
- Flexible working hours and remote working
- Annual Training Allowance