Global Sales Engineering Manager
About the Role
You will lead and scale a global Sales Engineering organization: hire, coach, and develop SEs across regions; define coverage, specialization, and career paths; and establish implementation plans, SLAs, and playbooks. You will partner with Account Executives to run discovery, design solutions, and drive PoCs and technical evaluations. You will conduct demos, act as an executive escalation for complex evaluations, own RFPs and technical due diligence, and capture market feedback into usable reference architectures and enablement assets. You will instrument KPIs, forecast capacity, prioritize work, and report outcomes to GTM leadership to improve win rates and reduce time-to-delegation.
Requirements
- Extensive experience leading Sales Engineering or Solutions Architecture teams serving enterprise or institutional clients
- Strong understanding of crypto and staking, including validator operations, protocol dynamics, and custody/HSM concepts
- Experience using and building onchain products on at least one major protocol such as Ethereum or Solana
- Proven ability to communicate complex technical topics to executives and non-technical stakeholders
- Track record building repeatable evaluation motions including discovery, PoC design, technical validation, and compliant handoffs
- Skill in developing SE talent and establishing operating mechanisms while partnering cross-functionally with Sales, CS, Product, and Partnerships
- Proficient in at least one programming language; practical JavaScript scripting skills preferred
Responsibilities
- Lead and scale a global Sales Engineering team
- Hire, coach, and develop SEs across regions
- Define coverage, specialization, and career paths
- Establish implementation plans, SLAs, and playbooks
- Partner with Account Executives to run discovery and solution design
- Standardize PoC entry and exit criteria and success metrics
- Conduct world-class demos and provide deep product and protocol expertise
- Serve as an executive escalation for complex evaluations and strategic accounts
- Capture client and partner feedback and translate it into roadmap and enablement
- Build and maintain reference architectures, playbooks, and reusable assets
- Orchestrate RFPs and technical due diligence with cross-functional teams
- Instrument KPIs, forecast capacity, and report outcomes to GTM leadership
Benefits
- Remote-first environment with offices in Toronto, New York, London, and Singapore
- 4 weeks of PTO plus 1 week of flex days
- Extended company-paid health benefits starting day one
- Best-in-class parental leave and flexible arrangements
- Home office stipend
- Monthly WiFi reimbursement
- Annual Learning and Development budget
- 401K (US) or RRSP match (Canada)
- Stock options
- Competitive MBO bonus discussed during interview
- Annual onsite company gatherings and retreats