Infrastructure Support Engineer

About the Role

Requirements

• Minimum 2 years prior desktop support or related experience
• Solid knowledge of PC hardware and computer internals
• Ability to analyse, troubleshoot and resolve hardware failures
• Working knowledge of Linux command-line
• Troubleshoot workstation OS (Linux), applications, peripherals, network and audio-visual issues
• Familiarity with Git
• Experience with hardware monitoring and performance tuning
• Basic knowledge of data center connectivity
• Understanding of TCP/IP networking
• Ability to lift 40–50 pounds
• Ability to work weekend and evening shifts when required
• Strong organisational skills and meticulous attention to detail
• Clear and concise communication skills
• Educational background in computer science or IT (preferred)
• Nice to have: familiarity with Linux servers
• Nice to have: networking, DNS, DHCP, VLAN
• Nice to have: Python

Responsibilities

• Provide desktop technical support for automated setups
• Troubleshoot workstation OS, applications, peripherals, and audio-visual issues
• Maintain networks and computing environments
• Perform hardware monitoring and performance tuning
• Support production, back office computing and end-user functions
• Visit data centers and perform desk-side support as required
• Communicate professionally with users during walk-ups, inquiries and status calls
• Work weekend and evening shifts when required
• Lift and move equipment up to 40–50 pounds

Benefits

• Private health insurance
• Pension
• Team meals
• Festive celebrations
• Gaming events
• Company-wide team building events
• Flexible remote work when coordinated with team members

Skills