IT Manager
About the Role
You will own day-to-day IT operations and evolve the company's internal technology and security foundation. You will manage employee onboarding and offboarding, provision and troubleshoot devices, and administer access across internal tools. You will design and maintain role-based access controls, enforce MFA and device policies, and lead hardware authentication rollouts. You will audit and clean up permissions, manage vendor relationships and licenses, automate IT workflows (for example with JumpCloud), support office IT setups, and prepare controls for audits.
Requirements
- 4–7+ years in IT operations, systems administration, or similar roles
- Hands-on experience in IT operations and foundational security practices
- Experience with identity providers and access management systems
- Experience with MDM and device lifecycle management
- Experience with MFA and hardware-based authentication (e.g., YubiKeys)
- Experience with VPNs and modern SaaS and cloud tooling
Responsibilities
- Own IT operations end-to-end
- Manage employee onboarding and offboarding including device provisioning and access setup
- Serve as primary owner of IT vendors and tooling and manage escalation paths
- Coordinate device lifecycle management including MDM enrollment, returns, replacements, and inventory
- Support employees with access issues, VPN support, and hardware troubleshooting
- Own identity and access management across tools
- Design and maintain role-based access controls
- Audit and clean up permissions across tools including vault access and admin roles
- Manage security configurations including MFA enforcement, device policies, and authentication standards
- Lead rollout and management of hardware-based authentication such as YubiKeys
- Define and document policies around device usage, access, and security best practices
- Partner with engineering and security to identify gaps and prepare for audits and compliance
- Improve and automate IT workflows using tools like JumpCloud and scripts
- Manage enterprise plans, licenses, and seat usage efficiently
- Support new office setup and coordinate office IT needs
- Act as point person for IT-related vendor relationships, contracts, and negotiations
Benefits
- 95% coverage of Medical premiums
- 95% coverage of Dental premiums
- 95% coverage of Vision premiums
- 401(k) with matching
- Equity for every team member
- Flexible hybrid setup with a SoHo office for NYC-based teammates
- Unlimited PTO
- Monthly product budget
- Monthly wellness stipend
- One-time home office setup stipend
- Frequent company events, team dinners, and offsites