Senior Account Manager
About the Role
You will own strategic relationships with major crypto brokerage customers post-launch. You will optimize and support integrations (FIX, REST, HRQ), develop and execute account plans, drive upsells and cross-sells, monitor customer health and provide business reviews, and act as the primary escalation point to ensure customer success and revenue growth.
Requirements
- 8+ years of account management experience in enterprise SaaS, fintech, or financial services
- Track record of growing enterprise client relationships and hitting revenue targets
- Strong technical acumen with ability to understand API integrations
- Experience managing complex stakeholder relationships
- Excellent project management and communication skills
Responsibilities
- Drive revenue growth through upsells and cross-sells for assigned accounts
- Develop and execute strategic account plans to expand customer relationships
- Partner with Solutions Engineering and Technical Support to ensure successful customer integrations
- Monitor customer health metrics and provide regular business reviews
- Serve as the primary point of escalation for customer needs
Benefits
- Equity
- Bonus