Senior Implementation Manager
About the Role
You will lead integrations of enterprise clients into the platform, troubleshoot issues, and ensure a smooth onboarding experience. You will collaborate with operations, compliance, and sales to tailor solutions, analyze onboarding metrics, and design onboarding workflows. You will train CSMs, Implementation Specialists, and Product Analysts, write basic scripts for testing and automation, read API documentation, and use SQL and analytics tools to measure success and report findings.
Requirements
- 4-8+ years of implementation experience in B2B SaaS, fintech, or payments delivering complex integrations
- Working knowledge of SQL for data analysis
- Ability to read code and API documentation
- Ability to write basic scripts for testing and automation
- Experience managing multiple implementations and stakeholder expectations to drive projects to completion
- Ability to communicate technical concepts clearly to developers and business stakeholders
- Strong written documentation skills
- Analytical approach to troubleshooting and developing workarounds
- Comfort with ambiguity, rapid context-switching, and building processes in a high-growth environment
- Payment industry knowledge (desirable)
- Experience with card issuing programs or BaaS platforms (desirable)
- Familiarity with stablecoins, blockchain, or crypto payment rails (desirable)
Responsibilities
- Facilitate integration of enterprise accounts into the platform
- Collaborate with operations, compliance, and sales to tailor onboarding solutions
- Analyze product performance and track onboarding metrics
- Train CSMs, Implementation Specialists, and Product Analysts on onboarding best practices
- Design onboarding workflows for new business customers
- Provide data-driven insights to enhance the user experience during onboarding
- Define business requirements and create user stories for onboarding
- Track and measure onboarding success with analytics tools and report findings
Benefits
- Unlimited time off with 10 day minimum vacation requirement
- Flexible working and stipend for home office setup
- Comprehensive health, dental, and vision plans for US employees and dependents
- 100% company subsidized life insurance for US employees
- 401(k) with 4% company match
- Equity option plan
- Company-issued card for product testing
- Eligible health and wellness spending on company card
- Team and company offsites domestically and internationally