Senior Technical Account Manager
About the Role
You will own day-to-day technical administration, integrations, and operational execution for enterprise customers. You will partner with customer technical and operational teams to implement products and services post-sale, lead API integrations, monitor integration health, run change and release processes, execute test and rollback plans, and document runbooks and best practices to improve reliability and operational efficiency.
Requirements
- 5+ years of implementation consulting or technical account management experience in enterprise SaaS, fintech, or financial services
- Proven track record delivering complex technical implementations across multiple quarters with enterprise customers
- Strong technical acumen and ability to lead API integrations
- Experience managing complex stakeholder relationships
- Excellent project management and communication skills
Responsibilities
- Partner with customer technical and operational teams to implement products and services post-sale
- Prioritize and deliver daily technical and operational requests across accounts
- Own integration health and reliability including monitoring, alerts, error recovery, reconciliation, data quality, and environment hygiene
- Manage change and release processes including API/schema/version updates, configurations, keys and certificates, allowlists, and maintenance windows with tested runbooks and rollback plans
- Execute integration work aligned to account plans to enable capabilities, validate rollouts, and stabilize integrations
- Document and share patterns, FAQs, runbooks, and usage/SLA/error reporting to scale shared learnings
Benefits
- Equity
- Performance-based bonuses