Solutions Engineer
About the Role
You will manage customer relationships from onboarding through ongoing success. You will troubleshoot and resolve technical issues, provide hands on support, and translate customer needs into actionable product feedback. You will collaborate with internal teams, build stakeholder relationships, and ensure customers derive maximum value from the platform.
Requirements
- 1+ years of experience in a software development role
- Technical degree
- Strong analytical skills
- Ability to troubleshoot complex technical issues
- Strong communication with internal and external stakeholders
- Experience working with startups
- Passion for blockchain technologies and Web3
- Founding a company or building side projects is a plus
Responsibilities
- Provide hands on technical support
- Manage customer onboarding and ensure successful adoption
- Deliver a stellar customer experience
- Understand customer needs and address unique challenges
- Collect and communicate product feedback
- Build and maintain relationships with internal and external stakeholders
- Partner with internal teams to drive long term product solutions
- Drive referrals from customers
- Work effectively in a quickly changing environment
Benefits
- Comprehensive medical dental and vision coverage
- 401k
- Unlimited flexible time off
- Equity