Solutions Engineer
About the Role
You will act as the technical lead for partners throughout the customer lifecycle, demonstrating platform capabilities and guiding evaluation, launch, and growth. You will design integrations, create technical collateral, document solution designs, collaborate with Implementation Managers for smooth launches, provide implementation support, and relay product feedback while staying current with blockchain and cryptocurrency trends.
Requirements
- 3+ years of experience in client-facing solutions engineering, technical sales, or consulting roles at a SaaS fintech company
- Excellent knowledge of web services, APIs, and related standards such as HTTP and REST
- Understanding of web architecture and data flows between systems
- Experience with SQL, JavaScript, Python, and/or Golang
- Self-starter able to take on tasks with minimal oversight
- Excellent written and verbal communication and presentation skills
- Ability to interact with enterprise customer teams at various technical levels
- Ability to articulate technical topics to a non-technical audience
- Knowledge of digital assets, asset settlement, lending, yield, and defi products (preferred)
Responsibilities
- Become an expert on Zero Hash’s platform capabilities, APIs, and integration pathways
- Serve as the technical lead and main technical contact for partners throughout the customer lifecycle
- Partner with the Sales team to demonstrate how Zero Hash can address customer use cases and technical requirements
- Design solutions, share integration best practices, and create sales support collateral
- Synthesize customer requirements into documented solution designs and customization requests
- Collaborate with Implementation Managers to ensure smooth implementation and successful partner launches
- Provide technical support to help partners resolve adoption and implementation impediments
- Share customer needs and product feedback with internal Product teams
- Maintain awareness of the internal roadmap and new product features to evangelize with customers
- Continuously learn and stay aware of industry trends in cryptocurrency and blockchain technology
Benefits
- Chance to earn equity
- Maternity & Paternity leave
- WeWork Membership
- WFH Yearly Stipend
- L&D Stipend (after 6 months)