Technical Account Manager
About the Role
You will manage a handful of customers as their primary technical point of contact, helping them realize maximum value from the product. You will translate complex product and technology problems into simple, actionable solutions and drive integrations and KPI monitoring. You will advise customers on fraud prevention and compliance, work with analytics and data teams to surface insights, and lead strategic and project work to improve processes and outcomes for customer accounts.
Requirements
- You've 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
- You've domain experience in compliance fintech fraud or AML/KYC
- Your analytical skills are second to none; you excel at number crunching and drawing insights
- You are proficient in using business intelligence tools
- You're capable of translating complex strategies into actionable processes and outcomes
- You have strong organisation and presentation skills for both virtual and in-person meetings with various stakeholders
- You have previous customer-facing experience, preferably with a technical product
- You're an exceptional project manager synthesizing all inputs and balancing the needs of multiple stakeholders
Responsibilities
- Be the primary point of contact for customers
- Manage customer relationships and maximize product ROI
- Build a thorough understanding of product technology and strategy and communicate it to customers
- Translate complex product and technology problems into simple actionable solutions
- Advise customers on fraud prevention and compliance best practices
- Build monitor and communicate KPIs to clients
- Collaborate with risk analytics and data science teams to solve new fraud typologies and share findings with customers
Benefits
- Generous compensation in cash and equity
- Early exercise for all options including pre-vested
- Work from anywhere Remote-first Culture
- Flexible paid time off and Year-end break
- Health insurance dental and vision coverage for employees and dependents US and Canada specific
- 4% matching in 401k / RRSP US and Canada specific
- MacBook Pro delivered to your door
- One-time stipend to set up a home office desk chair screen etc.
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
- Annual Learning stipend