Technical Account Manager
About the Role
You will act as the technical expert for customers and partners, providing high-level technical support before and after sale. You will dig into customers' technology, identify integration opportunities, create proposals and proofs of concept, run demos and workshops, capture technical requirements and feedback, and manage the full onboarding cycle to ensure successful adoption.
Requirements
- Proven track record building strong relationships across organizational levels
- Customer driven mindset with ability to prioritize strategic opportunities
- Strong organization skills to ensure consistent and timely follow ups
- Exceptional communication skills for articulating technical concepts
- Excellent problem solving skills and ability to dissect complex issues
- Collaborative spirit and experience working cross functionally
- Technology agnostic mindset with ability to learn new tools quickly
- Developing and shipping high quality user interfaces with at least 8 years of front end engineering experience
Responsibilities
- Provide high-level technical support to prospective and existing customers and partners
- Identify customer needs and surface integration opportunities
- Write proposals and create scope documents
- Design and build proofs of concept
- Attend business development calls and explain technical solutions
- Field technical questions from prospects and partners
- Capture customer feedback on technical requirements and feature requests
- Assign and follow up on next steps from BD calls
- Work closely with partner and customer technical teams to ensure integration success
- Record and deliver live demos, POCs, and technical workshops
- Manage the full customer onboarding cycle
Benefits
- Equity
- Fully remote work