Technical Customer Growth Manager
About the Role
You will support Korean game studios through technical onboarding and integration of Passport, APIs, smart contracts and growth tools. You will translate technical concepts for non-technical teams, troubleshoot integrations, triage technical issues, collaborate with engineering, and advise partners on using growth products to increase acquisition retention and monetisation. Over time you will take ownership of a portfolio of accounts and share market insights to influence product direction.
Requirements
- Native Korean and strong business English communication skills
- Technical foundation such as a degree in computer science or equivalent experience
- Coding proficiency for debugging implementation support and technical conversations
- Experience in customer-facing roles within technology SaaS gaming or high-growth environments
- Ability to move between technical problem-solving and commercial growth work
- Proactive adaptable mindset with curiosity for Web3 games and emerging technologies
Responsibilities
- Support Korean game studios through technical onboarding and integration across Passport APIs smart contracts and growth tools
- Collaborate with Customer Growth Managers to develop and execute partner strategies
- Translate complex technical concepts into clear practical guidance for non-technical teams
- Troubleshoot integration issues and triage technical questions
- Work with engineering to resolve technical blockers
- Advise partners on activating growth products to improve player acquisition retention and monetisation
- Share Korean market insights to inform product and partner experience
- Own and manage a portfolio of partner accounts as demand expands
Benefits
- Employee Stock Options
- Medical and 401K insurance support for US employees
- Flexible working model with hybrid options and WeWork All-Access pass
- USD 500 WFH allowance and USD 600 per annum for internet and phone
- Up to USD 1,350 per annum for classes courses or events
- Access to free online courses via Udemy
- USD 800 per year for health and wellbeing
- 24/7 unlimited counselling via Employee Assistance Program
- Monthly ClassPass subsidy and discounted rate and 1-year free Breethe membership
- 12 weeks paid parental leave for new parents plus additional six weeks for birthing parent
- Miscarriage leave and extra leave for IVF treatments
- Two additional paid annual leave days at year end and a paid day off for your birthday