Technical Engineer, Enterprise IT
About the Role
You will design, build, and maintain the systems that power the organization. You will develop and manage endpoint management and configuration for macOS, Windows, and iOS devices, write scripts to automate IT and security tasks, and collaborate with security to enforce secure configurations and remediate vulnerabilities. You will provide Tier I/Tier II technical support for complex user issues, research and evaluate new technologies, and create and maintain technical documentation and architectural diagrams.
Requirements
- 3+ years of experience in information technology
- Strong understanding of IT service management frameworks and best practices
- Demonstrated experience managing endpoint management solutions
- Experience with IT ticketing systems and support workflows
- Attention to detail in building out and documenting efficient processes
- Ability to convey complex technical concepts to technical and non-technical stakeholders
- Experience with Git based version control
- Experience in the financial services industry or a rapidly growing startup
- Experience working in the Bitcoin space
Responsibilities
- Develop and maintain endpoint management and configuration systems for macOS Windows and iOS devices using Iru (fka Kandji) Intune and Fleet
- Collaborate with security to enforce secure configurations and remediate vulnerabilities across endpoints
- Write custom scripts in Python PowerShell and Bash to automate IT and security tasks
- Provide Tier I and Tier II technical support on complex user issues
- Research and evaluate new technologies and configurations to satisfy evolving organizational requirements
- Create and maintain technical documentation and architectural diagrams
Benefits
- Company paid medical dental and vision coverage
- 401k with employer match
- Employee stock options
- Unlimited PTO
- Training and development opportunities
- Remote work flexibility