Technical Support Engineer
About the Role
You will define and evolve support operations and processes that scale with growth. You will embed with Solutions Engineering to design and deliver onboarding for enterprise clients and support deployments of new products. You will monitor platform activity, troubleshoot and resolve incidents, collaborate with developers and infrastructure, document best practices, and lead post-incident reviews. You will also keep up with fintech, cloud, and blockchain trends to inform support improvements.
Requirements
- 2-3+ years experience in technical support or customer-facing engineering roles
- Experience working in high-growth or startup environments
- Strong troubleshooting and incident management skills
- Experience with APIs and modern cloud platforms
- Experience with technical documentation
- Familiarity with fintech compliance considerations
- Ability to collaborate with senior stakeholders and external institutional clients
- Willingness to take ownership of processes and improvements
- Bonus: direct experience with blockchain or digital asset platforms
Responsibilities
- Define and evolve support operations and processes
- Collaborate with Solutions Engineering to design enterprise client onboarding
- Monitor platform activity and proactively resolve issues
- Troubleshoot incidents and coordinate with engineering and infrastructure
- Document best practices and lead post-incident reviews
- Advise on product deployments and onboarding for new clients
Benefits
- Equity
- Performance-based bonus (10% annual)