Technical Support Lead

About the Role

Requirements

• Proven leadership experience in IT support or infrastructure teams
• Advanced proficiency with JAMF suite (Pro, Connect, Protect) and Apple Business Manager
• Strong understanding of macOS lifecycle management and patching workflows
• Experience with automation and scripting using Python and Bash
• Knowledge of cloud platforms such as AWS and Azure and their integration with endpoint management
• Familiarity with security and compliance frameworks for enterprise environments
• Excellent problem-solving and decision-making skills
• Strong communication and stakeholder management capabilities
• Ability to mentor and develop technical talent
• Adaptability to changing priorities and fast-paced environments

Responsibilities

• Lead the L2 Technical Services team and manage performance
• Define and execute macOS and JAMF strategy including Apple Business Manager integration
• Oversee JAMF Pro, JAMF Connect, and related automation workflows
• Manage escalated incidents and ensure timely resolution of complex technical issues
• Collaborate with Infrastructure and DevOps on automation and integration projects
• Drive endpoint security and compliance initiatives across macOS fleet
• Develop and maintain documentation, standards, and best practices for device management
• Provide oversight for network configuration and support activities
• Mentor team members and foster continuous improvement
• Participate in strategic planning for technology lifecycle and modernization

Benefits

• Paid Time Off of at least 35 days per year including public holidays and extra leave for years of service
• Comprehensive medical insurance including dental, optical, audiology, and mental health coverage
• Life Insurance
• Enhanced pension contributions with employer matching
• 24/7 Employee Assistance Programme (EAP)

Skills